Rallio – Social Media for Franchises, Small & Local Business
Courtney is the Associate Director of Client Services/Product at Rallio, Powered by Ignite Visibility. With over four years of experience in SaaS and more than a decade in customer support, she brings a customer-first approach to building strong, lasting partnerships. She leads a support team while managing key client relationships and serving as a bridge between customers and internal product and engineering teams. Her focus is on delivering measurable value, ensuring client satisfaction, identifying growth opportunities, and translating real customer needs into meaningful improvements for data-driven technology solutions.
Social media can help skyrocket your business. But one negative comment or insensitive post can also snowball into a social media crisis within minutes. In this blog, Courtney Swain, Associate Director of Client Services/Product, will walk you through everything you
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