Courtney is the Associate Director of Client Services/Product at Rallio, Powered by Ignite Visibility. With over four years of experience in SaaS and more than a decade in customer support, she brings a customer-first approach to building strong, lasting partnerships. She leads a support team while managing key client relationships and serving as a bridge between customers and internal product and engineering teams. Her focus is on delivering measurable value, ensuring client satisfaction, identifying growth opportunities, and translating real customer needs into meaningful improvements for data-driven technology solutions.